There are maximum prices, but there is no minimum to what a taxicompany may charge. This means that the taxicompany may set their own prices, as long as the total price doesn't exceed the maximum set by law. This can result in substancial differences, depending on the lenght of the fare (both in distance as in time)
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How is the fare calculated?

Old tariff structure, now obsolete:

The fare price consists of three factors: Startrate, price per kilometer and price per hour that the car is driving slower than 20 km/h.

If you know the distance, you can calculate an estimate of the maximum fare price yourself. Take the maximum rates, and account for some waiting time. (Waiting to pickup your fellow passengers, waiting at trafficlights, slow traffic) Please account that the fare price may still vary due to several circumstances such as detours and bad weather.

New tariffstructure, effective 1-11-2007: The fare is calculated through three components:Waiting before the trip, the first charge with 2 km included, and the rate for each following km."Waiting before the trip"applies when you order a taxi and have it wait.During the trip the meter may not count for any waiting at trafficlights, jams, etc. If you have the taxi wait to run errands, go to the ATM, etc, the driver has the right to add an extra charge to the price shown on the meter. He has to let you know that beforehand.

Advantage for the customer is that if you know the distance, you know what the trip may cost, because there is no influence by factors as trafficlights or slow traffic, just the occasional detour.

You can also calculate the fare with the TAXI777 ONLINE PRICE CALCULATION

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What are the maximum rates?

Per 1-1-2003 the maximum rates for taxi's in the Netherlands are:

	Instap	Prijs/Km	Wachten/uur
Taxi up to 4 people	€ 5,12	€ 1,94	€ 32,87
Taxi for 5 people, vans, wheelchairs, etc.	€ 8,33	€ 2,23	€ 32,87

Note: A taxi company may deviate from these maximum rates, as long as the total fare-price doesn't exceed the total maximum.

New tariffstructure, obligatory as of 1-11-2007:

	First charge incl 2 km	Prijs/Km	Wachten /uur
Taxi 1 - 4 passengers	€ 7,50	€ 2,20	€ 33,00
Taxi 5 passengers and up, minivan, wheelchair ed.	€ 12,20	€ 2,52	€ 33,00

Note: Waiting may only be charged before by the meter before the trip starts. This applies when you order a taxi and have it wait for you to get in. Extra time due to traffic influences (trafficlights, jams, etc. may not be charged. For waiting for / due to the passenger a waiting charge is added on top of the price shown on the meter. This charge must be mentioned beforehand to the passenger.

What about minivans? Are they more expensive?

When a taxi has the legal capacity to carry 5 or more passengers (driver excluded) it is allowed to charge the high rate. If you consider getting in such a vehicle with less than that amount of people, ask the driver which rate he is going to use and check that.

TIP: Triple Seven charges the low rate to individuals or groups of less than 5 people when they get in one of their minivans. Yet another reason to prefer Triple Seven!!

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The driver isn't using the taximeter. Is that allowed?

In some cases that is allowed, but in general the meter must be on, even if a fixed price is agreed upon. Some meter then show the agreed upon amount or just zero's. When in doubt, ask the driver to turn on the meter and never pay more than the amount shown on it. (excl. airport / toll / parking fees)

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The taxi driver directs me to another taxi. Do I have to take that one?

NO! You and you alone decides which taxi to take

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But why does the driver direct me to another taxi then?

In the eindhoven region (and many others) there is a FIFO (First In – First Out) system on the taxistands. So if you have no preference as to which taxi to take, please take the one in front. If you do have a preference, get in the taxi you prefer, inspite of other taxidrivers' remarks.

He who pays, says.

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The driver refuses to take me to my destination. Do I have to accept this??

NO! First, ask for the reason of the refusal, and a businesscard from the taxi company (be sure to get one from the actual company) Write down the licenceplatenumber and a description of the driver. Then file a complaint with the taxicompany. Drivers are allowed to refuse certain fares but only if:

Driving the fare means that he will be working to long. This can happen if you want to drive a long way. Obviously, there aren't many drivers who would refuse a long fare for any other reason
The driver expects problems underway. This could happen if you or your fellow passengers are drunk, agressive or under the influence of an illegal substance.
You have caused problems before.

Please note: "I've been standing here for three hours and that means I'm not going to take you, your 4 heavy suitcases, your grandmother on crutches (you get the picture) to the hotel which is just a five minute walk" is NOT, repeat, NOT a valid reason to refuse a fare. It's understandable that the driver isn't happy with it, especially when he's on commision, but it is no reason, it's just tough luck.

Short fares are refused regularly by certain drivers, (sorry, I'm on break, reserved, I don't know my way around here, I only take out-of-town fares). This is not allowed and not fair towards other drivers who do take both the small and the big fares. If this happens to you, please file a complaint with the company, and if that doesn't satisfy you, take it to taxiklacht.nl Maybe then there will be some changes in this antisocial behavior.

There are many good companies and drivers who do take every fare.

TIP: Ask for a businesscard and become a regular customer with the company that suits you. Triple Seven accepts any fare no matter how short.

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I took a taxi and the price is way more than what I usually pay. Do I have to accept this?

NO! If you are under the impression that you are being ripped off refuse to pay the fare and ask for the driver to call the police. If the driver refuses to call the police but wants to do some "physical debt collecting", pay the fare, but only after you get a receipt.

TIP: Check if all the information on the receipt is correct! Some drivers are known to carry bogus receipts with bogus phonenumbers.

Check if businessname, licenceplate/car number and the name of the driver are on the receipt. On the tariffcard there is the so-called P-number. Write that down as well. All this information helps when you file a complaint with the company, the police or with taxiklacht.nl

Your complaint helps to prevent others to be ripped of as well!!!

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I didn't get a receipt, but I've paid the overpriced fare. What can I do?

You can contact the company or if that doesn't help, the police. It is harder to prove, but not impossible. Many large companies have satelite tracing logs on their vehicles, so they can check which car was where on what time. A good describtion of the route and the time it was driven is enough to find the driver and solve the matter.

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I didn't get a receipt, but I now notice that I have paid way to much last time. What can I do?

This is a tough one, because the longer ago, the more difficult it becomes to find the correct driver / logs. The only solution is to call the company and in most cases they will want to solve the matter just as much as you do. Otherwise, it's a good lesson for the furure....

TIP: If you are satisfied with the performance of a driver and or company, ask for a businesscard. Call them next time or just get in when you see them on the taxistand. A regular customer is always appreciated and you know what to expect when you get in.

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